Refund Policy

At Phaneroo Ministries International, we deeply appreciate our congregation’s generosity and commitment to supporting our church’s mission and ministries through their offerings. However, we understand that there may be instances where a donor may request a refund for their giving. To ensure transparency and clarity, we have established the following refund policy:

Eligibility for Refunds:

Refunds will only be considered for donations made in error or in circumstances where the donor feels compelled to retract their offering.

Requests for refunds must be made within 7 days of the donation date.

Non-Refundable Contributions:

Contributions made during fundraising events, capital campaigns, or designated for specific projects or missions are generally non-refundable. These donations are considered allocated for the specified purpose at the time of giving.

Refund Process:

To request a refund, donors must submit a written request to [email protected] explaining the reason for the refund and providing proof of the original donation.

The request will be reviewed by the finance team and/or the church leadership to determine eligibility.

If the refund is approved, the refund will be processed within 7 days of approval using the same method as the original payment. Please note that processing times may vary depending on the payment method and financial institution.

Discretionary Refunds:

In certain exceptional circumstances, the church reserves the right to issue discretionary refunds at its discretion, even if they fall outside the scope of this policy.

Contact Information:

For any inquiries or to initiate a refund request, don’t hesitate to get in touch with the finance department at [email protected].

Policy Updates:

This refund policy may be revised from time to time without prior notice. Any updates will be posted on our website and communicated to our congregation as necessary.


By donating Phaneroo Ministries International, donors acknowledge that they have read, understood, and agreed to the terms of this refund policy.

Disclaimer: Phaneroo Ministries International reserves the right to refuse or limit refunds in cases where it believes the policy is being abused or misused.

Thank you for your understanding and continued support of Phaneroo Ministries International.